Refund and Restitution Policy

At Sirah Atlas, we strive for complete customer satisfaction. This refund and restitution policy explains under what circumstances you are entitled to a refund of your contribution and how you can request a refund. Payments are handled by Paddle, our payment processor and merchant of record; refunds are carried out by Paddle.

This policy is drawn up in accordance with Dutch consumer law and the Consumer Purchase Act.

1.1 Legal right of withdrawal

As a consumer, you have the right to withdraw from the agreement within 14 days of your contribution, whether one-time or monthly, without giving reasons.

1.2 Withdrawal period

• •The withdrawal period is 14 days from the day of your one-time contribution or the start of your monthly contribution
• •You can report your withdrawal via email to [email protected]
• •A clear statement of your intention to withdraw is sufficient

1.3 Consequences of withdrawal

• •With timely withdrawal, the full amount of your contribution is refunded via Paddle
• •Refund takes place within 14 days of receiving your withdrawal
• •The supporter benefits linked to your contribution lapse; your access to the Platform's content remains unchanged

2.1 Cancellation by customer

• •You can stop your monthly contribution at any time; a one-time contribution is not repeated and does not need to be cancelled
• •Cancellation can be done via your account settings or by email
• •No notice period is required
• •Your monthly support remains active until the end of the month already paid for

2.2 Refund upon cancellation

• •Upon cancellation after the withdrawal period, no refund is provided for the current period
• •Already paid amounts for future periods will be refunded
• •Automatic renewals are stopped

2.3 How to cancel?

3.1 Technical problems

If you cannot access our services for an extended period due to technical problems on our end, you may, as a monthly supporter, claim a proportional refund of your contribution for that period.

3.2 Double payments

In case of double payments due to technical errors, the excess amount will be automatically refunded within 5 working days.

3.3 Unauthorized payments

If you notice an unauthorized payment, please contact us immediately. We will investigate this and, if justified, refund the amount.

3.4 Price changes

You choose the amount of your monthly contribution yourself, and Sirah Atlas does not increase it without your consent. Should a change nevertheless affect your current contribution, you may stop it within 30 days of the announcement and the remaining amount for the current month will be refunded.

No refund is provided in the following cases:

• •Violation of our terms and conditions by the user
• •Abuse of the platform or unauthorized sharing of accounts
• •Stopping a monthly contribution outside the withdrawal period; the current month is then not refunded
• •Change of mind without valid reason (after withdrawal period)
• •Technical problems on the user's side (internet connection, device, etc.)

5.1 Submit request

For a refund, you can contact us via:

5.2 Request handling

• •We confirm receipt of your request within 2 working days
• •Assessment of your request takes place within 5 working days
• •You will receive a written decision by email
• •If approved, the refund will be processed within 14 days

5.3 Refund method

• •Refunds are processed via the same payment method as the original payment
• •Payments via Paddle are automatically refunded to your original payment method
• •In exceptional cases, a bank transfer may be used

6.1 Internal complaints procedure

Are you not satisfied with our decision? You can submit a reasoned objection within 30 days via [email protected]. We will reassess your objection.

6.2 External dispute resolution

As a consumer, you can submit disputes to:

6.3 Legal action

As a last resort, you can submit your case to the competent court in the Netherlands. Dutch law applies to all disputes.

We may change this refund policy from time to time. Important changes will be announced at least 30 days in advance via our website or by email. Changes do not apply to contributions already made or to current monthly contributions, unless this is in your favour.

For questions about this restitution policy or to submit a refund request: